Our Commitment to Excellence

At PT. Wisata Nusa Siber, quality is at the heart of everything we do. Our dedication to delivering exceptional cybersecurity solutions is guided by clear and measurable quality targets that ensure the highest level of customer satisfaction, system protection, and operational excellence. These targets serve as benchmarks to drive our continuous improvement and uphold our promise to safeguard Indonesia’s digital ecosystem.

Quality Targets:

1. Ensure that cybersecurity protection products remain secure from external cyber threats throughout the collaboration period.
2. Respond to all customer requests and complaints within 24 hours.
3. Achieve a minimum customer satisfaction score of 90 for the quality of cybersecurity products delivered by the team.
4. Achieve a minimum customer satisfaction score of 90 for the quality of services provided by the team.
5. Limit customer complaints regarding service quality to a maximum of 10% of the total number of customers.
6. Maintain zero customer complaints related to cyber threats during the cybersecurity protection period.

These goals reflect our unwavering commitment to protecting your digital assets with integrity, professionalism, and innovation. Together, we aim to create a secure and resilient future for your organization.